LoveArtOnline - Services
Shipping and Returns
Shipping
All images (unless otherwise specified) are sent by Royal Mail First Class Recorded Delivery to addresses within the United Kingdom.
Returns
Images, prints and pictures can be returned within 7 working days for either a full refund or replacement provided that they are in their original packaging and are deemed fit for resale. The BUYER will pay for any return carriage to LoveArtOnline.
Where images are returned for replacement in the unlikely event of defect LoveArtOnline will refund the cost of postage for the return of images back to LoveArtOnline.
Please ensure images carry your order number, full name and full address with postcode. It always helps to include your telephone number so we can contact you in person.
No Quibble Money back Guarantee - Buy with Confidence
All our products are fully guaranteed. LoveArtOnline wants you to be pleased with any image you purchase. If for any reason whatsoever you are not fully satisfied we will refund the purchase price of the image in full.
Return Address
LoveArtOnline
345a Lordship Lane
London SE22 8JH
Terms and Conditions
In These Conditions:
SELLER: Refers to LoveArtOnline.
BUYER: Refers to any individual or company who enters into a contract to buy goods and or services from the SELLER.
WEBSITE: Whilst LoveArtOnline undertakes every effort to ensure the details on its website such as images, details, information and pricing is correct at the time of publication, it cannot be held responsible nor is it liable for errors that occur.
All technical descriptions, measurements, images or other data relating to any product on this website is for general guidance only and may be subject to alteration by the SELLER without prior notice to the BUYER.
Website shall be construed as meaning any printed or electronic forms of publication maintained by LoveArtOnline.
TERMS OF PAYMENT: The BUYER shall make payment to the SELLER for any goods or services through one of more of the following methods:
Google Checkout / PayPal / Cheque or Postal Order drawn in pounds sterling (GBP).
IN THE EVENT of FRAUD: In the event that the BUYER discovers that any goods have been ordered and paid for by persons unauthorised by the BUYER using the BUYERS credit or debit card via Google Checkout/PayPal the BUYER undertakes to inform the SELLER, the card issuer and the police of such unauthorised usage as soon as is reasonably practicable, and authorises the SELLER to comply with all reasonable enquiries of the police or the card issuer in relation to the unauthorised usage.
PRICES and PRODUCTS: The prices displayed are exclusive of VAT. Where applicable, the full price will be shown during the shipping process before payment is accepted. The prices displayed are subject to change without prior notice to the BUYER.
In the event of any price being mis-represented at the time of publication the SELLER reserves the right to inform the BUYER and to charge the BUYER the difference between the price laid down in the publication and the proper price of the goods. Where the BUYER does not wish to purchase the goods at the proper price the BUYER has the right to cancel any order that affect the goods and price at the time.
DISCOUNT STRUCTURE: Discount pricing structure is issued at the discretion of the SELLER and can be withdrawn at any time and without notice. In the vent of a withdrawal of any discounts to the BUYER, orders that have been accepted and paid for will not be affected.
AVAILABILITY of PRODUCT: The SELLER aims to ensure products are available at the time of sale. However, in the event that the BUYER orders a product which is unavailable at the time of placing an order, the SELLER reserves the right to contact the BUYER to offer a suitable alternative product, make a partial shipment of the remainder of the products or services ordered by the BUYER or the BUYER has the right to cancel the whole order.
DELIVERY: Any order placed is usually despatched within 48 hours of receiving an order and can take up to 7 working days to be delivered. In extreme circumstances delivery can take up to 28 days.
CANCELLATION and RETURNS: If the BUYER is at any time dissatisfied with their purchase for any reason, they can contact the SELLER for a full refund of the purchase price (not including postage and packing) within a maximum of 14 days after placing the order subject to the following:
- The SELLER returns the goods in an unused condition and in original packaging
- The BUYER is responsible for the return carriage costs.
- The BUYER notifies the SELLER via email within 14 days of placing the order.
COMPLAINTS: The SELLER aims to respond to all complaints within 5 working days. In the event of a complaint the SELLER WILL:
- Deal with the complaint fairly and without prejudice
- Treat the complaint confidentially
- Deal with the complaint effectively
- Ensure the complaint procedure is communicated to the BUYER
- Acknowledge the complaint within 5 working days
- Provide a timescale for resolving the complaint
- Keep the BUYER updated on the progress made
DATA PROTECTION: When providing the BUYERS details the SELLER will only use the information in accordance with the Data Protection Act 1998. Any information required for account information and order processing will not be passed onto or shared with any outside companies.
The BUYER agrees to the SELLER contacting them via email where it feels from time to time there may be items of interest or for special promotion. The BUYER can ask to be removed from the mailing list at any time after which the SELLER agrees not to contact the BUYER in future unless the permission of the BUYER has been obtained.
The only information the SELLER requires to process the BUYER’S order is as follows:
- The BUYERS full name and address
- The BUYERS telephone number
- The BUYERS email address
- The BUYERS credit/debit card details if using PayPal. In such circumstances these details are held securely by PayPal and are not captured or retained by the SELLER in any way.
SECURITY: LoveArtOnline is committed to ensuring the security of information provided by its customers and to ensuring the integrity of its website and to protect against any unauthorised access.
Full SSL industrial-strength 128-bit encryption, the maximum available with current browsers and the same used by banks and building societies, is maintained to ensure the security of this web site so that customers’ personal details and information and transactions remain confidential and cannot be interfered with.
MAKING A PURCHASE: By making a purchase you, the BUYER, have agreed to the above Terms and Conditions.
Privacy Policy
Short version
LoveArtOnline is totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and adhere to the SafeBuy Code of Practice.
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order. We do not send random marketing emails to personal email addresses (spam).
The information we hold may include:
Your name
Address
Telephone number
Email address
Credit/debit card details
Other information necessary for processing your order
This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.
We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request.
Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.
Cookies - what they are and how we use them
Cookies are small text files that our website and sometimes emails place in your computer to ensure that your experience of our offerings is as effective as possible. They remember any options you have chosen for example and your password or particular interests. They also enable us to track visitors’ usage of our site so that we can continuously improve it. There’s nothing mysterious about them and they do not collect personal data.
Like pretty much all website owners we have always operated cookies and you have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish.
We’re using the word ‘cookies‘ here to include things like ‘web beacons’ and ‘Flash cookies’ which serve similar functions. ‘Your computer’ includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.
Now, or in the future, we may use cookies in the following categories:
Necessary. Without these our website will not function correctly.
Helpful – to us and to you. We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors. These cookies also help us to guide you to pages likely to be of most interest to you.
Personal – for your benefit. These cookies remember your password and other preferences and can allow you to link onwards to watch a video or join in an online conversation.
Third party adverts. They do not know who you are and we don’t tell them. But they may be included on our site to invite you to follow an interest. There’s more details on these at: www.youronlinechoices.eu for EU consumers and at: www.aboutads.info/choices for those in the USA.
On emails. We may use web beacons to check whether our emails are actually opened and whether any links in them are clicked on. That way we learn not to send you junk. If you choose plain text to download instead of HTML the web beacon is eliminated. And all our emails also give you a total opt-out procedure.
The above has been a simple introduction to cookies, what they are and why we use them. You can find out much more if you wish at: http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx
Rather than listing data on all the cookies we use or may use in the future you will almost certainly find it quicker and easier to set your web browser to control cookie usage on all the sites you visit. The ICO site shown covers all the details of how to do this. Another really good one is: www.allaboutcookies.org. If you have a very old browser you may need to bring it up to date to use effective cookie controls.
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